Journal profile · Business, Management and Accounting-Business, Management and Accounting (miscellaneous)
Services Marketing Quarterly
ISSN 1533-2969 · eISSN 1533-2977 · Taylor & Francis
Services Marketing Quarterly: CAS Zone 3 · Economics (2026 Xinrui edition); impact factor 1.9 (journal website); hybrid open access; APC charged, amount not published; review about 59 days (first decision after review, publisher); acceptance rate 14% (journal website); 34 articles in 2025; indexed in ESCI and Scopus.
Scope
Aims, scope and focus
Services Marketing Quarterly is published by Taylor & Francis and is classed under Economics in the CAS Journal Ranking. By OpenAlex counts of its recent articles, its largest topics are Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification and Digital Marketing and Social Media, together about 41.7% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of sectors that constitute the service economy. With an emphasis on translational research, whereby articles employ academic rigor to address contemporary service sector opportunities/challenges, the journal aims to publish research that effectively translates research findings into compelling practical applications. Further, as services increasingly dominate our everyday lives, transformative service research that seeks to enhance human experiences and advances positive change at individual, community and social levels is encouraged. The journal presents both conceptual/theoretical and empirical articles addressing various issues faced by service marketers. The aim is to highlight the application of services marketing theories to real world problems, thereby advancing the services marketing literature. Services Marketing Quarterly publications are ideally: thought provoking and industry responsive, offering research insights that are relevant to contemporary and global service sectors. translational, applying academic discipline to meet insight needs of practitioners and policy makers, clearly connecting theory and practice. methodologically sound, applying appropriate research methodology to address identified research objectives. well written, articulating a clear and compelling value proposition to both practitioners and academics. Areas of emphasis include: Service brand management Service design, service experience and service encounters Service innovation Service Interactions and co-creation Service communities and customer engagement Service transformation, enhancing societal and individual well-being Service failure and recovery strategies Customer relationship management Service orientation and employee engagement Servicescape and social servicescape Service marketing communications and social media Service analytics and information systems Service Operations and process management Dynamic pricing and demand management Service delivery and applications of new technology Digital service environments Service strategy and leadership Servitization Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketi
From the journal's Aims & Scope
Research area (LetPub): Business, Management and Accounting-Business, Management and Accounting (miscellaneous)
Editor-in-chief Stella KladouPublisher website
Main research topics OpenAlex counts of recent articles; shares are approximate
- Customer Service Quality and LoyaltyBusiness, Management and Accounting22.5%
- Consumer Behavior in Brand Consumption and IdentificationBusiness, Management and Accounting9.8%
- Digital Marketing and Social MediaSocial Sciences9.5%
- Consumer Retail Behavior StudiesBusiness, Management and Accounting9.1%
- Technology Adoption and User BehaviourDecision Sciences6.7%
- Human auditory perception and evaluationEngineering4.5%
- Diverse Scientific and Economic StudiesEconomics, Econometrics and Finance4.3%
- Marketing and Advertising StrategiesBusiness, Management and Accounting3.9%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Not covered
Not covered by this edition.
CAS Xinrui Journal Ranking (March 2026)Economics Zone 3
| Level | Category | Zone |
|---|---|---|
| Major | Economics | Zone 3 |
| Minor | Business | Zone 4 |
Top journal: noReview journal: not marked
CAS Journal Ranking, previous upgraded edition (December 2023)Not covered
Not covered by this edition.
JCR / CiteScore quartiles on the journal's website
- CiteScore Q2 · 2025
Publisher-reported: JCR figures are Clarivate's and CiteScore figures Scopus's to confirm; both are a different system from the CAS zones.Publisher website
Database indexing
ESCIScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Indexing the journal's website claims
PubMedCAB AbstractsPublisher website
Other: ProQuest, Cabell's Directory of Publishing Opportunities, Chartered Association of Business Schools (ABS)
As the journal's website lists them, not checked against each database; for Web of Science editions the records above apply.
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- Impact factor (publisher) 2025
- 1.9Publisher website ·
- CiteScore 2026-06
- 3.9LetPub ·
- CiteScore (publisher) 2025
- 3.9Publisher website ·
- SJR 2026-06
- 0.39LetPub ·
- SJR (publisher) 2025
- 0.39Publisher website ·
- SNIP 2026-06
- 0.51LetPub ·
- SNIP (publisher) 2025
- 0.51Publisher website ·
- h-index
- 45OpenAlex ·
- i10-index
- 303OpenAlex ·
- 2-year mean citedness
- 2.36OpenAlex ·
- Self-citation rate
- 31.6%LetPub ·
- Share of gold OA articles
- 7.46%LetPub ·
Volume
- Articles per year
- 30LetPub ·
- Downloads per year (publisher)
- 45,000Publisher website ·
Articles by year OpenAlex count · 1,240 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 33 | 6 | 22 |
| 2025 | 34 | 6 | 76 |
| 2024 | 18 | 3 | 103 |
| 2023 | 14 | 4 | 83 |
| 2022 | 8 | 1 | 57 |
| 2021 | 43 | 3 | 390 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Review & acceptance
Review time and acceptance
Publisher-reported review time from the journal's website
59 daysfirst decision after review
The publisher's own definition applies; dates from this journal's articles in the last 24 months are not available yet, so the publisher's figure is used.
Figures by source
- Acceptance rate (publisher)
- 14%Publisher website ·
- Submission to first decision
- 13 daysPublisher website ·
- First decision after review
- 59 daysPublisher website ·
- Acceptance to publication
- 13 daysPublisher website ·
Community reports come from authors' own submissions (confidence 0.5) and are not a promise from the journal; for publisher figures, the journal's own definitions apply.
Fees & open access
APC and open-access policy
Hybrid open accessLetPub
A subscription journal in which authors can pay to publish their article open access.
| Source | APC | Fee waiver | License | Observed |
|---|---|---|---|---|
| Publisher website | Yes, amount not published | — | — |
A hybrid journal charges the APC only when the author chooses open access; publishing under the subscription model is usually free.
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Submission
Article types and submission policies (journal website)
Policy excerpts from the journal's websiteAI use, Open access
- AI use
Authors are encouraged to review the Publisher's AI Policy. Model summary
Authors are encouraged to review the Publisher's AI Policy.
Source ↗Publisher website ·- Open access Open access
Services Marketing Quarterly is a hybrid open access journal that is part of the Taylor & Francis Open Select publishing program, giving you the option to publish open access. Publishing open access means that your article will be free to access online immediately on publication, increasing the visibility, readership, and impact of your research. Why choose open access? Increase the discoverabilit…
Source ↗Publisher website ·
Excerpts are quoted from the journal's website; "model summary" lines are written by Workers AI and checked against the text. The journal's website is authoritative.
Profile
Publication details and official links
- Publisher
- Taylor & Francis
- ISSN
- 1533-2969
- Electronic ISSN
- 1533-2977
- Latest issue on the website
- Volume 47, Issue 3 (2026)
- Official links
- Journal homepage ↗LetPub
- Submission system ↗Publisher website
FAQ
Frequently asked questions about Services Marketing Quarterly
What CAS zone is Services Marketing Quarterly in?
In the 2026 Xinrui edition it is in Zone 3 of Economics. Zones from different editions, and from major and minor categories, are not interchangeable.
What is the impact factor of Services Marketing Quarterly?
The journal's website gives an impact factor of 1.9 (2025); this is the journal's own figure, as LetPub lists none for it; CiteScore 3.9, h-index 45.
How long does peer review take at Services Marketing Quarterly?
The publisher reports about 59 days (first decision after review); the journal's website gives an acceptance rate of 14%. Article statistics cover accepted papers only, publisher figures follow the journal's own definitions, and community reports come from authors' own submissions; none is a promise from the journal.
Which databases index Services Marketing Quarterly?
According to LetPub and DOAJ records, Services Marketing Quarterly is indexed in ESCI and Scopus. The journal's website also lists PubMed and CAB Abstracts; that list has not been checked against each database.
Is Services Marketing Quarterly open access, and what is the APC?
Services Marketing Quarterly is a hybrid journal. For open-access publication: APC charged, amount not published.
Sources and updates
The facts on this page come from LetPub, Publisher website, OpenAlex; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-26). Last updated: .