Services Marketing Quarterly

Services Marketing Quarterly 由 Taylor & Francis 出版，属中科院经济学大类。按 OpenAlex 近年发文统计，该刊主要发表 Customer Service Quality and Loyalty、Consumer Behavior in Brand Consumption and Identification、Digital Marketing and Social Media 等主题的论文，这 3 个主题约占 41.7%，主导子领域为 Marketing。（根据 OpenAlex 主题统计与中科院分区数据生成）

Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of sectors that constitute the service economy. With an emphasis on translational research, whereby articles employ academic rigor to address contemporary service sector opportunities/challenges, the journal aims to publish research that effectively translates research findings into compelling practical applications. Further, as services increasingly dominate our everyday lives, transformative service research that seeks to enhance human experiences and advances positive change at individual, community and social levels is encouraged. The journal presents both conceptual/theoretical and empirical articles addressing various issues faced by service marketers. The aim is to highlight the application of services marketing theories to real world problems, thereby advancing the services marketing literature. Services Marketing Quarterly publications are ideally: thought provoking and industry responsive, offering research insights that are relevant to contemporary and global service sectors. translational, applying academic discipline to meet insight needs of practitioners and policy makers, clearly connecting theory and practice. methodologically sound, applying appropriate research methodology to address identified research objectives. well written, articulating a clear and compelling value proposition to both practitioners and academics. Areas of emphasis include: Service brand management Service design, service experience and service encounters Service innovation Service Interactions and co-creation Service communities and customer engagement Service transformation, enhancing societal and individual well-being Service failure and recovery strategies Customer relationship management Service orientation and employee engagement Servicescape and social servicescape Service marketing communications and social media Service analytics and information systems Service Operations and process management Dynamic pricing and demand management Service delivery and applications of new technology Digital service environments Service strategy and leadership Servitization Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketi

摘自期刊官网 Aims & Scope

研究方向（LetPub）：Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

主编 Stella Kladou出版商官网

中科院期刊分区表

期刊官网公布的 JCR / CiteScore 分区

• CiteScore Q2 · 2025 年度

出版商自述数据，JCR 以 Clarivate、CiteScore 以 Scopus 公布为准；与中科院分区是不同体系。出版商官网

数据库收录

ESCIScopusLetPub

国际期刊预警名单：各版本均未列入LetPub

期刊官网自述收录

PubMedCAB Abstracts出版商官网

其他：ProQuest、Cabell's Directory of Publishing Opportunities、Chartered Association of Business Schools (ABS)

期刊官网列出的收录清单，未与各数据库逐一核对；Web of Science 各子库以上方记录为准。

不同版本、大类与小类分别展示，不将不同评价口径合并为一个分区值；投稿与考核前请确认所在机构采用的版本。

影响力指标

影响因子（出版商公布） 2025

1.9出版商官网 · 2026-09-29

CiteScore 2026-06

3.9LetPub · 2026-09-13

CiteScore（出版商公布） 2025

3.9出版商官网 · 2026-09-29

SJR 2026-06

0.39LetPub · 2026-09-13

SJR（出版商公布） 2025

0.39出版商官网 · 2026-09-29

SNIP 2026-06

0.51LetPub · 2026-09-13

SNIP（出版商公布） 2025

0.51出版商官网 · 2026-09-29

h-index

45OpenAlex · 2026-10-01

i10-index

303OpenAlex · 2026-10-01

两年平均被引

2.36OpenAlex · 2026-10-01

自引率

31.6%LetPub · 2026-09-13

Gold OA 文章占比

7.46%LetPub · 2026-09-13

发文规模

年文章数

30LetPub · 2026-09-13

年下载量（出版商公布）

45,000出版商官网 · 2026-09-29

不同来源的统计口径与观测时间不同，页面保留各来源原值；“出版商公布”为期刊官网自述数据。

各来源数据

录用率（出版商公布）

14%出版商官网 · 2026-09-29

投稿到首次决定

13 天出版商官网 · 2026-09-29

外审后首次决定

59 天出版商官网 · 2026-09-29

接收到发表

13 天出版商官网 · 2026-09-29

社区反馈来自投稿者样本，置信度 0.5，不代表期刊承诺；“出版商公布”的时间节点定义以官网为准。

混合期刊的文章处理费仅在作者选择开放获取发表时收取；按订阅方式发表通常不收费。

费用以期刊官网为准；不同来源的观测时间可能不同，页面保留各来源原值，不做平均。

摘录来自期刊官网页面，仅保留原文片段；“模型摘要”由 Workers AI 生成并经原文校验，以官网为准。

出版商

Taylor & Francis

ISSN

1533-2969

电子版 ISSN

1533-2977

官网最新一期

Volume 47, Issue 3（2026 年）

官方链接

• 期刊主页 ↗LetPub
• 投稿系统 ↗出版商官网