Journal profile · Multiple
Service Business
ISSN 1862-8516 · eISSN 1862-8508 · Springer Nature · 4 issues per year
Service Business: CAS Zone 3 · Management (2025 upgraded edition); impact factor 4.88; hybrid open access; APC about USD 3,190; median 167 days to acceptance (48 articles, last 24 months); 22 articles in 2025; indexed in SSCI and Scopus.
Scope
Aims, scope and focus
Service Business is published by Springer Nature and is in Zone 3 of Management in the CAS Journal Ranking (2025 upgraded edition). By OpenAlex counts of its recent articles, its largest topics are Customer Service Quality and Loyalty, Digital Marketing and Social Media and Technology Adoption and User Behaviour, together about 41.5% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector. The journal is designed to be international and multidisciplinary. Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality. Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector. Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector. An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports. Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.Officially cited as: Serv Bus
From the journal's Aims & Scope
Research area (LetPub): Multiple
Editor-in-chief Sang M. LeePublisher website
Editorial board by country: 2 in mainland China (about 5%); most named United States 13, Spain 5, United Kingdom 3, Italy 3, Mainland China 2 (41 members with a country) Editorial board ↗Publisher website ·
Main research topics OpenAlex counts of recent articles; shares are approximate
- Customer Service Quality and LoyaltyBusiness, Management and Accounting20%
- Digital Marketing and Social MediaSocial Sciences12.6%
- Technology Adoption and User BehaviourDecision Sciences8.9%
- Service and Product InnovationBusiness, Management and Accounting8.9%
- Consumer Retail Behavior StudiesBusiness, Management and Accounting6.6%
- Consumer Behavior in Brand Consumption and IdentificationBusiness, Management and Accounting5.8%
- Innovation and Knowledge ManagementBusiness, Management and Accounting4%
- Job Satisfaction and Organizational BehaviorBusiness, Management and Accounting4%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Management Zone 3
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 3 |
| Minor | Business | Zone 4 |
| Minor | Management | Zone 4 |
Top journal: noReview journal: no
CAS Xinrui Journal Ranking (March 2026)Management Zone 3
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 3 |
| Minor | Business | Zone 3 |
| Minor | Management | Zone 3 |
Top journal: noReview journal: not marked
CAS Journal Ranking, previous upgraded edition (December 2023)Management Zone 3
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 3 |
| Minor | Management | Zone 3 |
| Minor | Business | Zone 4 |
Top journal: noReview journal: no
Database indexing
SSCIScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Indexing the journal's website claims
SCIECurrent ContentsPublisher website
Other: Google Scholar, EBSCO, ProQuest, Dimensions, CNKI, Baidu, Naver, OCLC, Portico, CLOCKSS, RePEc
As the journal's website lists them, not checked against each database; for Web of Science editions the records above apply.
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- Impact factor
- 4.88LetPub ·
- Impact factor (publisher) 2025
- 4.9Publisher website ·
- Impact factor (publisher) 2024
- 4.1Publisher website ·
- 5-year impact factor (publisher) 2025
- 4.8Publisher website ·
- CiteScore 2026-06
- 10.1LetPub ·
- CiteScore (publisher)
- 10.1Publisher website ·
- SJR 2026-06
- 1.09LetPub ·
- SNIP 2026-06
- 1.28LetPub ·
- h-index
- 64OpenAlex ·
- i10-index
- 426OpenAlex ·
- 2-year mean citedness
- 4.49OpenAlex ·
- Self-citation rate
- 12.2%LetPub ·
- Share of gold OA articles
- 32.05%LetPub ·
Volume
- Articles per year
- 22LetPub ·
- Articles per year (publisher)
- 2,022Publisher website ·
- Downloads per year (publisher) 2025
- 197,200Publisher website ·
Articles by year OpenAlex count · 608 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 20 | 6 | 5 |
| 2025 | 22 | 7 | 75 |
| 2024 | 27 | 9 | 230 |
| 2023 | 31 | 18 | 604 |
| 2022 | 44 | 33 | 974 |
| 2021 | 43 | 28 | 1,265 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Review & acceptance
Review time and acceptance
Review time from article dates manuscript dates registered with Crossref · to
167 daysMedian, submission to acceptance · P25–P75 102 days – 216 days
- Acceptance to online
- median 18 days (48 articles)
- Submission to online
- median 189 days
- Sample
- 48 articles with submission and acceptance dates (49 in the window); the latest was accepted on
Only articles that were accepted and published are counted, not the time spent on rejected manuscripts, so this usually runs longer than a publisher's "time to first decision".
Other sources
- Submission to first decision
- 4 daysPublisher website ·
- Peer review
- Double anonymous peer reviewPublisher website
Community reports come from authors' own submissions (confidence 0.5) and are not a promise from the journal; for publisher figures, the journal's own definitions apply.
Fees & open access
APC and open-access policy
Hybrid open accessLetPub
A subscription journal in which authors can pay to publish their article open access.
| Source | APC | Fee waiver | License | Observed |
|---|---|---|---|---|
| OpenAlex | USD 3,190 / EUR 2,590 / GBP 2,290 | — | — |
A hybrid journal charges the APC only when the author chooses open access; publishing under the subscription model is usually free.
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Submission
Article types and submission policies (journal website)
What to prepare5 items from the author guidelines
- Abstract
- ≤ 100 words
- Keywords
- 3–5
- Reference style
- Author–date
- Suggested reviewers
- Optional
- Cover letter
- Required
Article types accepted1
- editorialDouble-blind peer review This journal follows a double-blind reviewing procedure. This means that the author will remain anonymous to the reviewers throughout p…Length not stated
Policy excerpts from the journal's websiteAuthorship, Conflicts of interest, Data availability, Publication ethics, Open access, Peer review
- Authorship Authorship principles
These guidelines describe authorship principles and good authorship practices to which prospective authors should adhere to. Authorship clarified The Journal and Publisher assume all authors agreed with the content and that all gave explicit consent to submit and that they obtained consent from the responsible authorities at the institute/organization where the work has been carried out, before th…
Source ↗Publisher website ·- Conflicts of interest Disclosures and declarations
All authors are requested to include information regarding sources of funding, financial or non-financial interests, study-specific approval by the appropriate ethics committee for research involving humans and/or animals, informed consent if the research involved human participants, and a statement on welfare of animals if the research involved animals (as appropriate). The decision whether such …
Source ↗Publisher website ·- Data availability Data availability statements
All original research must include a data availability statement. This statement should explain how to access data supporting the results and analysis in the article, including links/citations to publicly archived datasets analysed or generated during the study. Please see our full policy here. If it is not possible to share research data publicly, for instance when individual privacy could be com…
Source ↗Publisher website ·- Publication ethics Compliance with Ethical Standards
To ensure objectivity and transparency in research and to ensure that accepted principles of ethical and professional conduct have been followed, authors should include information regarding sources of funding, potential conflicts of interest (financial or non-financial), informed consent if the research involved human participants, and a statement on welfare of animals if the research involved an…
Source ↗Publisher website ·- Open access Open access publishing
To find out more about publishing your work Open Access in Service Business, including information on fees, funding and licences, visit our Open access publishing page. Back to top
Source ↗Publisher website ·- Peer review Double-blind peer review
This journal follows a double-blind reviewing procedure. This means that the author will remain anonymous to the reviewers throughout peer review. It is the responsibility of the author to anonymize the manuscript and any associated materials. Author names, affiliations and any other potentially identifying information should be removed from the manuscript text and any accompanying files (such as …
Source ↗Publisher website ·
Excerpts are quoted from the journal's website; "model summary" lines are written by Workers AI and checked against the text. The journal's website is authoritative.
Profile
Publication details and official links
- Publisher
- Springer Nature
- Frequency
- 4 issues per year
- ISSN
- 1862-8516
- Electronic ISSN
- 1862-8508
- Official links
- Journal homepage ↗OpenAlex
- Submission system ↗LetPub
- Author guidelines ↗LetPub
FAQ
Frequently asked questions about Service Business
What CAS zone is Service Business in?
In the 2025 upgraded edition of the CAS Journal Ranking, Service Business is in Zone 3 of Management, and in Zone 4 of the minor category Business / Management. In the 2026 Xinrui edition it is in Zone 3 of Management. Zones from different editions, and from major and minor categories, are not interchangeable.
What is the impact factor of Service Business?
The latest impact factor listed by LetPub is 4.88; CiteScore 10.1, h-index 64.
How long does peer review take at Service Business?
Based on the dates recorded on 48 articles published between October 2024 and October 2026 (the last 24 months), the median time from submission to acceptance is 167 days (interquartile range 102–216 days). Article statistics cover accepted papers only, publisher figures follow the journal's own definitions, and community reports come from authors' own submissions; none is a promise from the journal.
What are the manuscript requirements of Service Business?
According to the journal's author guidelines: Abstract: ≤ 100 words; Keywords: 3–5; Reference style: Author–date; Suggested reviewers: Optional; Cover letter: Required. A model extracted these from the author guidelines and each was checked against the text; check the latest version on the journal's website before submitting.
Where are the editorial board members of Service Business based?
Of the 41 board members whose country the journal's board page names, 2 (about 5%) are in mainland China; the countries named most often are United States (13), Spain (5) and United Kingdom (3). Counted from the institutions listed on the board page; for reference only.
Which databases index Service Business?
According to LetPub and DOAJ records, Service Business is indexed in SSCI and Scopus. The journal's website also lists SCIE and Current Contents; that list has not been checked against each database.
Is Service Business open access, and what is the APC?
Service Business is a hybrid journal. For open-access publication: APC about USD 3,190.
Sources and updates
The facts on this page come from LetPub, OpenAlex, Publisher website; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-26). Last updated: .