Journal profile · Business, Management and Accounting-Business, Management and Accounting (all)
International Journal of Electronic Customer Relationship Management
ISSN 1750-0664 · eISSN 1750-0672 · Inderscience Publishers
International Journal of Electronic Customer Relationship Management: subscription journal; 26 articles in 2025; indexed in Scopus.
Scope
Aims, scope and focus
International Journal of Electronic Customer Relationship Management is published by Inderscience Publishers. By OpenAlex counts of its recent articles, its largest topics are Customer Service Quality and Loyalty, Digital Marketing and Social Media and Technology Adoption and User Behaviour, together about 46.7% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
Electronic customer relationship management (ECRM) CRM strategy, marketing, technology and software Custom marketing and sales management Customer lifetime value, loyalty, satisfaction, behaviour, databases Issues for implementing CRM systems/solutions for CRM problems Tools for capturing customer information, managing/sharing customer data Partner relationship management, strategic alliances/ partnerships Business to business market (B2B), business to consumer market (B2C) Enterprise resource planning (ERP) Supply chain dynamics and uncertainty, supplier relationship management (SRM) E-commerce customer relationships on the internet Supply chain management, channel management, demand chain management Manufacturing, logistics and information technology/systems Supplier and distribution networks, international issues Performance measurement/indicators, research, modelling More on this journal... ObjectivesDriven by rapidly changing business environments and more demanding consumers, many companies are searching for new ways to achieve and retain a competitive advantage via electronic customer relationship management (ECRM). The main objective of the IJECRM is to provide a platform for interaction between researchers and practitioners who are dealing with CRM. It also aims to explore solutions to common CRM problems, including how to maximise impact from CRM technology, which warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.ReadershipIJECRM provides a domain to assist professionals, academics, researchers, policy makers and practitioners, working in the field of electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management and technology management, to disseminate information and to learn from each other's work.ContentsIJECRM publishes original papers, review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, commentaries, and news. Special Issues devoted to important topics in electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management, and technology management, will occasionally be published.
From the journal's Aims & Scope
Research area (LetPub): Business, Management and Accounting-Business, Management and Accounting (all)
Editor-in-chief Bruce Chien-Ta HoPublisher website
Main research topics OpenAlex counts of recent articles; shares are approximate
- Customer Service Quality and LoyaltyBusiness, Management and Accounting22.8%
- Digital Marketing and Social MediaSocial Sciences13.9%
- Technology Adoption and User BehaviourDecision Sciences10%
- Consumer Behavior and Marketing InfluenceBusiness, Management and Accounting7.6%
- Corporate Governance and ManagementBusiness, Management and Accounting6.6%
- Customer churn and segmentationBusiness, Management and Accounting6.2%
- Marketing and Advertising StrategiesBusiness, Management and Accounting4.6%
- Quality and Supply ManagementBusiness, Management and Accounting3.2%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Not covered
Not covered by this edition.
CAS Xinrui Journal Ranking (March 2026)Not covered
Not covered by this edition.
CAS Journal Ranking, previous upgraded edition (December 2023)Not covered
Not covered by this edition.
CiteScore quartiles (Scopus, June 2026 release)
| Subject | Quartile | Rank | Percentile |
|---|---|---|---|
| General Business, Management and Accounting | Q4 | 183/235 | 22nd |
Scopus ranks journals by CiteScore within each subject: the 75th percentile and above is Q1, then a quartile every 25 points. A different system from the CAS zones.LetPub
Database indexing
ScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Indexing the journal's website claims
INSPECPublisher website
Other: Google Scholar
As the journal's website lists them, not checked against each database; for Web of Science editions the records above apply.
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- CiteScore 2026-06
- 1.1LetPub ·
- CiteScore (publisher) 2025
- 1.1Publisher website ·
- SJR 2026-06
- 0.18LetPub ·
- SNIP 2026-06
- 0.22LetPub ·
- h-index
- 21OpenAlex ·
- i10-index
- 52OpenAlex ·
- 2-year mean citedness
- 0.41OpenAlex ·
- Share of gold OA articles
- 0%LetPub ·
Articles by year OpenAlex count · 341 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 17 | 0 | 67 |
| 2025 | 26 | 1 | 134 |
| 2024 | 20 | 4 | 202 |
| 2023 | 12 | 1 | 234 |
| 2022 | 17 | 2 | 262 |
| 2021 | 11 | 1 | 238 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Review & acceptance
Review time and acceptance
- Peer review
- Double anonymous peer reviewPublisher website
Community reports come from authors' own submissions (confidence 0.5) and are not a promise from the journal; for publisher figures, the journal's own definitions apply.
Fees & open access
APC and open-access policy
Subscription journalLetPub
A subscription journal: articles are read by subscription or purchase, and authors usually pay no publication charge.
No source has fee information yet; check the journal's website.
Other charges and waivers (author guidelines)
- Other fees
- Charged; see the journal's website for the amount
- Submission fee
- Charged; see the journal's website for the amount
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Submission
Article types and submission policies (journal website)
Policy excerpts from the journal's websiteOpen access
- Open access Open Access
There are no fees for publishing with Inderscience, unless you require your article to be OA. OA articles accepted for publication are available online and freely accessible to all without any restriction except use for commercial purposes; a fee must be paid by the author(s) for an article to be made OA. Open Access papers may be published according to the Inderscience Open Access option.
Source ↗Publisher website ·
Excerpts are quoted from the journal's website; "model summary" lines are written by Workers AI and checked against the text. The journal's website is authoritative.
Profile
Publication details and official links
- Publisher
- Inderscience Publishers
- ISSN
- 1750-0664
- Electronic ISSN
- 1750-0672
- Official links
- Journal homepage ↗OpenAlex
FAQ
Frequently asked questions about International Journal of Electronic Customer Relationship Management
Which databases index International Journal of Electronic Customer Relationship Management?
According to LetPub and DOAJ records, International Journal of Electronic Customer Relationship Management is indexed in Scopus. The journal's website also lists INSPEC; that list has not been checked against each database.
Is International Journal of Electronic Customer Relationship Management open access, and what is the APC?
International Journal of Electronic Customer Relationship Management is a subscription journal. Fee information is not available yet; check the journal's website.
Sources and updates
The facts on this page come from LetPub, OpenAlex, Publisher website; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-25). Last updated: .