International Journal of Electronic Customer Relationship Management

International Journal of Electronic Customer Relationship Management 由 Inderscience Publishers 出版。按 OpenAlex 近年发文统计，该刊主要发表 Customer Service Quality and Loyalty、Digital Marketing and Social Media、Technology Adoption and User Behaviour 等主题的论文，这 3 个主题约占 46.7%，主导子领域为 Marketing。（根据 OpenAlex 主题统计与中科院分区数据生成）

Electronic customer relationship management (ECRM) CRM strategy, marketing, technology and software Custom marketing and sales management Customer lifetime value, loyalty, satisfaction, behaviour, databases Issues for implementing CRM systems/solutions for CRM problems Tools for capturing customer information, managing/sharing customer data Partner relationship management, strategic alliances/ partnerships Business to business market (B2B), business to consumer market (B2C) Enterprise resource planning (ERP) Supply chain dynamics and uncertainty, supplier relationship management (SRM) E-commerce customer relationships on the internet Supply chain management, channel management, demand chain management Manufacturing, logistics and information technology/systems Supplier and distribution networks, international issues Performance measurement/indicators, research, modelling More on this journal... ObjectivesDriven by rapidly changing business environments and more demanding consumers, many companies are searching for new ways to achieve and retain a competitive advantage via electronic customer relationship management (ECRM). The main objective of the IJECRM is to provide a platform for interaction between researchers and practitioners who are dealing with CRM. It also aims to explore solutions to common CRM problems, including how to maximise impact from CRM technology, which warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.ReadershipIJECRM provides a domain to assist professionals, academics, researchers, policy makers and practitioners, working in the field of electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management and technology management, to disseminate information and to learn from each other's work.ContentsIJECRM publishes original papers, review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, commentaries, and news. Special Issues devoted to important topics in electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management, and technology management, will occasionally be published.

摘自期刊官网 Aims & Scope

研究方向（LetPub）：Business, Management and Accounting-Business, Management and Accounting (all)

主编 Bruce Chien-Ta Ho出版商官网

中科院期刊分区表

CiteScore 分区（Scopus，2026 年 6 月版）

Scopus 按 CiteScore 在每个学科内为期刊排名，百分位 75 及以上为 Q1，每 25 为一档；与中科院分区是不同体系。LetPub

数据库收录

ScopusLetPub

国际期刊预警名单：各版本均未列入LetPub

期刊官网自述收录

INSPEC出版商官网

其他：Google Scholar

期刊官网列出的收录清单，未与各数据库逐一核对；Web of Science 各子库以上方记录为准。

不同版本、大类与小类分别展示，不将不同评价口径合并为一个分区值；投稿与考核前请确认所在机构采用的版本。

影响力指标

CiteScore 2026-06

1.1LetPub · 2026-11-01

CiteScore（出版商公布） 2025

1.1出版商官网 · 2026-11-01

SJR 2026-06

0.18LetPub · 2026-11-01

SNIP 2026-06

0.22LetPub · 2026-11-01

h-index

21OpenAlex · 2026-11-01

i10-index

52OpenAlex · 2026-11-01

两年平均被引

0.41OpenAlex · 2026-11-01

Gold OA 文章占比

0%LetPub · 2026-11-01

不同来源的统计口径与观测时间不同，页面保留各来源原值；“出版商公布”为期刊官网自述数据。

评审方式

双盲同行评审出版商官网

社区反馈来自投稿者样本，置信度 0.5，不代表期刊承诺；“出版商公布”的时间节点定义以官网为准。

尚未从任何来源获得费用信息，请以期刊官网为准。

其他费用与减免（作者指南）

其他费用

收取，金额见官网

投稿费

收取，金额见官网

费用以期刊官网为准；不同来源的观测时间可能不同，页面保留各来源原值，不做平均。

摘录来自期刊官网页面，仅保留原文片段；“模型摘要”由 Workers AI 生成并经原文校验，以官网为准。

出版商

Inderscience Publishers

ISSN

1750-0664

电子版 ISSN

1750-0672

官方链接

• 期刊主页 ↗OpenAlex