Journal profile · Business, Management and Accounting-Marketing
International Journal of Customer Relationship Marketing and Management
ISSN 1947-9247 · eISSN 1947-9255 · IGI Global Publishing
International Journal of Customer Relationship Marketing and Management: fully open access; 16 articles in 2025; indexed in Scopus.
Scope
Aims, scope and focus
International Journal of Customer Relationship Marketing and Management is published by IGI Global Publishing. By OpenAlex counts of its recent articles, its largest topics are Customer Service Quality and Loyalty, Digital Marketing and Social Media and Consumer Behavior and Marketing Influence, together about 42.6% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
Research area (LetPub): Business, Management and Accounting-Marketing
Main research topics OpenAlex counts of recent articles; shares are approximate
- Customer Service Quality and LoyaltyBusiness, Management and Accounting21.9%
- Digital Marketing and Social MediaSocial Sciences11.1%
- Consumer Behavior and Marketing InfluenceBusiness, Management and Accounting9.6%
- Consumer Behavior in Brand Consumption and IdentificationBusiness, Management and Accounting7.5%
- Technology Adoption and User BehaviourDecision Sciences7.2%
- Corporate Governance and ManagementBusiness, Management and Accounting5.6%
- Marketing and Advertising StrategiesBusiness, Management and Accounting5.3%
- Customer churn and segmentationBusiness, Management and Accounting4.4%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Not covered
Not covered by this edition.
CAS Xinrui Journal Ranking (March 2026)Not covered
Not covered by this edition.
CAS Journal Ranking, previous upgraded edition (December 2023)Not covered
Not covered by this edition.
CiteScore quartiles (Scopus, June 2026 release)
| Subject | Quartile | Rank | Percentile |
|---|---|---|---|
| Information Systems and Management | Q2 | 78/222 | 65th |
| Information Systems | Q2 | 248/519 | 52nd |
| Business and International Management | Q3 | 231/456 | 49th |
| Management Information Systems | Q3 | 75/143 | 47th |
| Marketing | Q3 | 130/221 | 41st |
Scopus ranks journals by CiteScore within each subject: the 75th percentile and above is Q1, then a quartile every 25 points. A different system from the CAS zones.LetPub
Database indexing
ScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- CiteScore 2026-06
- 3.1LetPub ·
- SJR 2026-06
- 0.3LetPub ·
- SNIP 2026-06
- 0.33LetPub ·
- h-index
- 17OpenAlex ·
- i10-index
- 39OpenAlex ·
- 2-year mean citedness
- 1.97OpenAlex ·
- Share of gold OA articles
- 0%LetPub ·
Articles by year OpenAlex count · 358 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 13 | 13 | 95 |
| 2025 | 16 | 16 | 140 |
| 2024 | 9 | 9 | 180 |
| 2023 | 9 | 9 | 185 |
| 2022 | 18 | 18 | 148 |
| 2021 | 42 | 19 | 125 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Fees & open access
APC and open-access policy
Fully open accessOpenAlex
Every article is open access; authors usually pay an article processing charge (APC).
No source has fee information yet; check the journal's website.
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Submission
Article types and submission policies (journal website)
Policy excerpts from the journal's websiteOpen access
- Open access
TextMine automates manual document data extraction and entry for critical workflows. Model summary
TextMine automates manual document data extraction and entry for critical workflows.
Source ↗Publisher website ·
Excerpts are quoted from the journal's website; "model summary" lines are written by Workers AI and checked against the text. The journal's website is authoritative.
Profile
Publication details and official links
- Publisher
- IGI Global Publishing
- ISSN
- 1947-9247
- Electronic ISSN
- 1947-9255
- Official links
- Journal homepage ↗OpenAlex
FAQ
Frequently asked questions about International Journal of Customer Relationship Marketing and Management
Which databases index International Journal of Customer Relationship Marketing and Management?
According to LetPub and DOAJ records, International Journal of Customer Relationship Marketing and Management is indexed in Scopus.
Is International Journal of Customer Relationship Marketing and Management open access, and what is the APC?
International Journal of Customer Relationship Marketing and Management is a fully open-access journal. Fee information is not available yet; check the journal's website.
Sources and updates
The facts on this page come from LetPub, OpenAlex; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-25). Last updated: .