Journal profile · Multiple
Service Science
ISSN 2164-3962 · eISSN 2164-3970 · Institute for Operations Research and the Management Sciences
Service Science: CAS Zone 4 · Management (2025 upgraded edition); impact factor 2.08; subscription journal; 13 articles in 2025; indexed in SSCI and Scopus.
Scope
Aims, scope and focus
Service Science is published by Institute for Operations Research and the Management Sciences and is in Zone 4 of Management in the CAS Journal Ranking (2025 upgraded edition). By OpenAlex counts of its recent articles, its largest topics are Service and Product Innovation, Customer Service Quality and Loyalty and Consumer Retail Behavior Studies, together about 42.9% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
Research area (LetPub): Multiple
Main research topics OpenAlex counts of recent articles; shares are approximate
- Service and Product InnovationBusiness, Management and Accounting23.3%
- Customer Service Quality and LoyaltyBusiness, Management and Accounting13.2%
- Consumer Retail Behavior StudiesBusiness, Management and Accounting6.4%
- Digital Marketing and Social MediaSocial Sciences5.2%
- Supply Chain and Inventory ManagementBusiness, Management and Accounting4.4%
- Technology Adoption and User BehaviourDecision Sciences3.8%
- Consumer Market Behavior and PricingBusiness, Management and Accounting3.4%
- Innovative Approaches in Technology and Social DevelopmentBusiness, Management and Accounting3.4%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Management Zone 4
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 4 |
| Minor | Business | Zone 4 |
| Minor | Management | Zone 4 |
Top journal: noReview journal: no
CAS Xinrui Journal Ranking (March 2026)Management Zone 4
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 4 |
| Minor | Business | Zone 4 |
| Minor | Management | Zone 4 |
Top journal: noReview journal: not marked
CAS Journal Ranking, previous upgraded edition (December 2023)Management Zone 4
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 4 |
| Minor | Business | Zone 4 |
| Minor | Management | Zone 4 |
Top journal: noReview journal: no
Database indexing
SSCIScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- Impact factor
- 2.08LetPub ·
- CiteScore 2026-06
- 4.8LetPub ·
- SJR 2026-06
- 1.31LetPub ·
- SNIP 2026-06
- 0.77LetPub ·
- h-index
- 44OpenAlex ·
- i10-index
- 206OpenAlex ·
- 2-year mean citedness
- 2.04OpenAlex ·
- Self-citation rate
- 0%LetPub ·
- Share of gold OA articles
- 0%LetPub ·
Volume
- Articles per year
- 7LetPub ·
Articles by year OpenAlex count · 558 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 18 | 1 | 9 |
| 2025 | 13 | 0 | 9 |
| 2024 | 24 | 5 | 94 |
| 2023 | 25 | 3 | 159 |
| 2022 | 25 | 2 | 218 |
| 2021 | 29 | 1 | 360 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Fees & open access
APC and open-access policy
Subscription journalLetPub
A subscription journal: articles are read by subscription or purchase, and authors usually pay no publication charge.
No source has fee information yet; check the journal's website.
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Profile
Publication details and official links
- Publisher
- Institute for Operations Research and the Management Sciences
- ISSN
- 2164-3962
- Electronic ISSN
- 2164-3970
FAQ
Frequently asked questions about Service Science
What CAS zone is Service Science in?
In the 2025 upgraded edition of the CAS Journal Ranking, Service Science is in Zone 4 of Management, and in Zone 4 of the minor category Business / Management. In the 2026 Xinrui edition it is in Zone 4 of Management. Zones from different editions, and from major and minor categories, are not interchangeable.
What is the impact factor of Service Science?
The latest impact factor listed by LetPub is 2.08; CiteScore 4.8, h-index 44.
Which databases index Service Science?
According to LetPub and DOAJ records, Service Science is indexed in SSCI and Scopus.
Is Service Science open access, and what is the APC?
Service Science is a subscription journal. Fee information is not available yet; check the journal's website.
Sources and updates
The facts on this page come from LetPub, OpenAlex; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-26). Last updated: .