Journal profile · MANAGEMENT
Service Industries Journal
ISSN 0264-2069 · eISSN 1743-9507 · Taylor & Francis
Service Industries Journal: CAS Zone 2 · Management (2025 upgraded edition); impact factor 7.96; JCR Q1 (journal website); subscription journal; APC charged, amount not published; median 178 days to acceptance (92 articles, last 24 months); acceptance rate 4% (journal website); 32 articles in 2025; indexed in SSCI and Scopus.
Scope
Aims, scope and focus
Service Industries Journal is published by Taylor & Francis and is in Zone 2 of Management in the CAS Journal Ranking (2025 upgraded edition). By OpenAlex counts of its recent articles, its largest topics are Customer Service Quality and Loyalty, Consumer Retail Behavior Studies and Digital Marketing and Social Media, together about 36.4% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
The mission of The Service Industries Journal is to improve our knowledge of the services sector, service firms and the effective management of these firms. Established in 1981 we were the first academic peer reviewed journal in the world devoted to the services sector and service management. Since our launch we have developed a first-class international reputation for quality and knowledge. We welcome papers from researchers across the globe whose studies are informed by social sciences such as sociology, psychology, economics, law and politics. Contributions might explore: Management best practice Customer experience management Sustainability best practice Innovation best practice HRM best practice All articles in SIJ undergo rigorous peer review, based on initial Editor-in-Chief and Methodology Editor screening followed by double-anonymized refereeing using at least two anonymous referees. Author Benefits We are indexed in several prestigious databases including the Social Science Citation Index (SSCI), Scopus, and numerous business journal rankings, including the CABS list and the ABDC and more. The prestigious and experienced regional Editors and members of our international Editorial Board will guide you from submission to publication. Our Author Services page provides you with tips and tricks to promote your research on social media and through your network. This includes 50 free e-prints to share with anyone you wish. Quickly and easily track the impact your paper makes with the help of Authored Works.
From the journal's Aims & Scope
Research area (LetPub): MANAGEMENT
Editor-in-chief Levent Altinay - Oxford Brookes University, UKPublisher website
Editorial board by country: none in mainland China; most named United Kingdom 5, New Zealand 1 (6 members with a country) Editorial board ↗Publisher website ·
Main research topics OpenAlex counts of recent articles; shares are approximate
- Customer Service Quality and LoyaltyBusiness, Management and Accounting20.1%
- Consumer Retail Behavior StudiesBusiness, Management and Accounting9.1%
- Digital Marketing and Social MediaSocial Sciences7.2%
- Service and Product InnovationBusiness, Management and Accounting7%
- Consumer Behavior in Brand Consumption and IdentificationBusiness, Management and Accounting6.6%
- Technology Adoption and User BehaviourDecision Sciences5.3%
- Innovation and Knowledge ManagementBusiness, Management and Accounting5.1%
- Job Satisfaction and Organizational BehaviorBusiness, Management and Accounting4.5%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Management Zone 2
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 2 |
| Minor | Management | Zone 3 |
Top journal: noReview journal: no
CAS Xinrui Journal Ranking (March 2026)Management Zone 2
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 2 |
| Minor | Management | Zone 2 |
Top journal: yesReview journal: not marked
CAS Journal Ranking, previous upgraded edition (December 2023)Management Zone 2
| Level | Category | Zone |
|---|---|---|
| Major | Management | Zone 2 |
| Minor | Management | Zone 2 |
Top journal: noReview journal: no
JCR / CiteScore quartiles on the journal's website
- JCR Q1 · best quartile · 2025
- CiteScore Q1 · 2025
Publisher-reported: JCR figures are Clarivate's and CiteScore figures Scopus's to confirm; both are a different system from the CAS zones.Publisher website
Database indexing
SSCIScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Indexing the journal's website claims
SCIECAB AbstractsCurrent ContentsPublisher website
Other: ProQuest, OCLC, CABS list, ABDC, ABI/Inform, Applied Social Sciences Index, British Humanities Index, Dairy Science Abstracts, EBSCOhost, ELMAR, Emerald Management Reviews, GEOBASE, Geographical Abstracts, Global Health, Hospitality & Tourism Index, Human Geography, Human Resources Abstracts, International Bibliography of Book Reviews, International Bibliography of Periodical Literature, Leisure, Recreation and Tourism Abstracts, Leisure Tourism Database, Periodicals Content Index, Swets Information Services, The Abstracts Journal, Thomson Gale, University Microfilms Products, World Agricultural Economics, Rural Sociology Abstracts, World Banking Abstracts
As the journal's website lists them, not checked against each database; for Web of Science editions the records above apply.
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- Impact factor
- 7.96LetPub ·
- Impact factor (publisher) 2025
- 8.1Publisher website ·
- 5-year impact factor (publisher) 2025
- 8.4Publisher website ·
- CiteScore 2026-06
- 17.4LetPub ·
- CiteScore (publisher) 2025
- 17.4Publisher website ·
- SJR 2026-06
- 2.04LetPub ·
- SJR (publisher) 2025
- 2.04Publisher website ·
- SNIP 2026-06
- 1.92LetPub ·
- SNIP (publisher) 2025
- 1.92Publisher website ·
- h-index
- 127OpenAlex ·
- i10-index
- 1,782OpenAlex ·
- 2-year mean citedness
- 9.15OpenAlex ·
- Self-citation rate
- 12.3%LetPub ·
- Share of gold OA articles
- 4.65%LetPub ·
Volume
- Articles per year
- 32LetPub ·
- Downloads per year (publisher)
- 247,000Publisher website ·
Articles by year OpenAlex count · 3,129 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 53 | 9 | 95 |
| 2025 | 32 | 8 | 301 |
| 2024 | 46 | 13 | 803 |
| 2023 | 51 | 13 | 1,650 |
| 2022 | 55 | 14 | 2,466 |
| 2021 | 40 | 11 | 1,821 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Review & acceptance
Review time and acceptance
Review time from article dates manuscript dates registered with Crossref · to
178 daysMedian, submission to acceptance · P25–P75 123 days – 255 days
- Acceptance to online
- median 10 days (92 articles)
- Submission to online
- median 191 days
- Sample
- 92 articles with submission and acceptance dates (86 in the window); the latest was accepted on
Only articles that were accepted and published are counted, not the time spent on rejected manuscripts, so this usually runs longer than a publisher's "time to first decision".
Other sources
- Acceptance rate (publisher)
- 4%Publisher website ·
- Submission to first decision
- 1 daysPublisher website ·
- First decision after review
- 34 daysPublisher website ·
- Acceptance to publication
- 9 daysPublisher website ·
- Peer review
- Double anonymous peer reviewPublisher website
Community reports come from authors' own submissions (confidence 0.5) and are not a promise from the journal; for publisher figures, the journal's own definitions apply.
Fees & open access
APC and open-access policy
Subscription journalLetPub
A subscription journal: articles are read by subscription or purchase, and authors usually pay no publication charge.
| Source | APC | Fee waiver | License | Observed |
|---|---|---|---|---|
| Publisher website | Yes, amount not published | — | — |
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Submission
Article types and submission policies (journal website)
Article types accepted1
- research articleResearch Article | Published online: 9 Sep 2026Length not stated
Policy excerpts from the journal's websiteOpen access, Peer review
- Open access Open access
The Service Industries Journal is a hybrid open access journal that is part of the Taylor & Francis Open Select publishing program, giving you the option to publish open access. Publishing open access means that your article will be free to access online immediately on publication, increasing the visibility, readership, and impact of your research. Why choose open access? Increase the discoverabil…
Source ↗Publisher website ·- Peer review
Peer review process: initial Editor-in-Chief and Methodology Editor screening followed by double-anonymized refereeing using at least two anonymous referees. Model summary
All articles in SIJ undergo rigorous peer review, based on initial Editor-in-Chief and Methodology Editor screening followed by double-anonymized refereeing using at least two anonymous referees.
Source ↗Publisher website ·
Excerpts are quoted from the journal's website; "model summary" lines are written by Workers AI and checked against the text. The journal's website is authoritative.
Profile
Publication details and official links
- Publisher
- Taylor & Francis
- ISSN
- 0264-2069
- Electronic ISSN
- 1743-9507
- Latest issue on the website
- Volume 46, Issue 11-12 (2026)
- Official links
- Journal homepage ↗OpenAlex
- Submission system ↗Publisher website
- Special issues ↗Publisher website
FAQ
Frequently asked questions about Service Industries Journal
What CAS zone is Service Industries Journal in?
In the 2025 upgraded edition of the CAS Journal Ranking, Service Industries Journal is in Zone 2 of Management, and in Zone 3 of the minor category Management. In the 2026 Xinrui edition it is in Zone 2 of Management. Zones from different editions, and from major and minor categories, are not interchangeable.
What is the impact factor of Service Industries Journal?
The latest impact factor listed by LetPub is 7.96; CiteScore 17.4, h-index 127.
How long does peer review take at Service Industries Journal?
Based on the dates recorded on 92 articles published between October 2024 and October 2026 (the last 24 months), the median time from submission to acceptance is 178 days (interquartile range 123–255 days); the journal's website gives an acceptance rate of 4%. Article statistics cover accepted papers only, publisher figures follow the journal's own definitions, and community reports come from authors' own submissions; none is a promise from the journal.
What JCR quartile is Service Industries Journal in?
The journal's website gives JCR Q1 (best quartile). JCR quartiles are Clarivate's to confirm and a different system from the CAS zones; in the CAS ranking the journal is in Zone 2 of Management.
Where are the editorial board members of Service Industries Journal based?
Of the 6 board members whose country the journal's board page names, none are in mainland China; the countries named most often are United Kingdom (5) and New Zealand (1). Counted from the institutions listed on the board page; for reference only.
Which databases index Service Industries Journal?
According to LetPub and DOAJ records, Service Industries Journal is indexed in SSCI and Scopus. The journal's website also lists SCIE, CAB Abstracts and Current Contents; that list has not been checked against each database.
Is Service Industries Journal open access, and what is the APC?
Service Industries Journal is a subscription journal. APC charged, amount not published.
Sources and updates
The facts on this page come from LetPub, Publisher website, OpenAlex; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-26). Last updated: .