Journal profile · Business, Management and Accounting-Marketing
Journal of Relationship Marketing
ISSN 1533-2667 · eISSN 1533-2675 · Taylor & Francis
Journal of Relationship Marketing: subscription journal; APC charged, amount not published; review about 133 days (first decision after review, publisher); acceptance rate 9% (journal website); 21 articles in 2025; indexed in Scopus.
Scope
Aims, scope and focus
Journal of Relationship Marketing is published by Taylor & Francis. By OpenAlex counts of its recent articles, its largest topics are Customer Service Quality and Loyalty, Marketing and Advertising Strategies and Digital Marketing and Social Media, together about 51.1% of its articles. Its main subfields are Marketing. (generated from OpenAlex topic counts and CAS ranking data)
The Journal of Relationship Marketing is an international, peer-reviewed journal that publishes original conceptual and empirical research advancing theory and practice in relationship marketing and related domains. The journal adopts a double-anonymized review process and welcomes interdisciplinary contributions from marketing and allied fields, including management, information systems, economics, and the social sciences.The journal’s primary focus is on relationship marketing while encouraging scholarship that extends relationship perspectives to adjacent areas such as customer relationship management (CRM), customer experience (CX), customer engagement, service-dominant logic, digital and social media marketing, data analytics, and artificial intelligence in marketing. The journal invites submissions on topics including, but not limited to: Development, evolution, and future directions of relationship marketing Theoretical and methodological advances Customer relationships, including trust, commitment, satisfaction, loyalty, and retention Customer engagement, experience management, and personalization CRM systems, marketing analytics, big data, and AI-enabled decision-making Digital platforms, ecosystems, and social media in relationship development Inter-organizational relationships, networks, and strategic alliances Internal marketing, employee engagement, and service delivery Branding, reputation, and stakeholder relationship management Ethical, sustainable, and socially responsible marketing relationships Cross-cultural and international perspectives Applications across sectors, including services, healthcare, financial services, retail, higher education, nonprofit, and public organizations E-commerce, omnichannel strategies, and technology-enabled relationship marketing Performance outcomes, value creation, and metrics of relationship marketing Case-based research and managerially relevant insights The journal aims to bridge academic rigor and managerial relevance by publishing research that contributes to both scholarly advancement and practice. Researchers interested in serving as reviewers are invited to submit a brief statement of expertise along with a current curriculum vitae. Peer Review Policy: All research articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous refereeing by a minimum of two, independent anonymous referees.
From the journal's Aims & Scope
Research area (LetPub): Business, Management and Accounting-Marketing
Editor-in-chief David BejouPublisher website
Main research topics OpenAlex counts of recent articles; shares are approximate
- Customer Service Quality and LoyaltyBusiness, Management and Accounting32.5%
- Marketing and Advertising StrategiesBusiness, Management and Accounting9.6%
- Digital Marketing and Social MediaSocial Sciences9.1%
- Consumer Behavior in Brand Consumption and IdentificationBusiness, Management and Accounting7.2%
- Corporate Governance and ManagementBusiness, Management and Accounting5.6%
- Customer churn and segmentationBusiness, Management and Accounting5.5%
- Service and Product InnovationBusiness, Management and Accounting4.9%
- Quality and Supply ManagementBusiness, Management and Accounting4.1%
Rankings & indexing
CAS ranking and database indexing
CAS Journal Ranking
CAS Journal Ranking, upgraded edition (March 2025)Not covered
Not covered by this edition.
CAS Xinrui Journal Ranking (March 2026)Not covered
Not covered by this edition.
CAS Journal Ranking, previous upgraded edition (December 2023)Not covered
Not covered by this edition.
CiteScore quartiles (Scopus, June 2026 release)
| Subject | Quartile | Rank | Percentile |
|---|---|---|---|
| Marketing | Q2 | 67/221 | 69th |
Scopus ranks journals by CiteScore within each subject: the 75th percentile and above is Q1, then a quartile every 25 points. A different system from the CAS zones.LetPub
JCR / CiteScore quartiles on the journal's website
- CiteScore Q2 · 2025
Publisher-reported: JCR figures are Clarivate's and CiteScore figures Scopus's to confirm; both are a different system from the CAS zones.Publisher website
Database indexing
ScopusLetPub
International journal early-warning lists: not listed in any editionLetPub
Indexing the journal's website claims
ProQuest, Dietrich's Index Philosophicus, Academic Search Alumni Edition, Academic Search Complete, Academic Search Elite, Academic Search Premier, Academic Search Ultimate, Business Source Alumni Edition, Business Source Complete, Business Source Corporate Plus, Business Source Elite, Business Source Premier, Communication & Mass Media Complete, Communication Abstracts, Communication Source, Current Abstracts, MasterFILE Complete, MasterFILE Premier, Sales & Marketing Source, TOC Premier (Table of Contents), TEMA - Technology and Management, ABI/INFORM Collection, ABI/INFORM Global (American Business Information), ABI/INFORM Research (American Business Information), Business Premium Collection, Professional ABI/INFORM Complete, Professional ProQuest Central, ProQuest 5000, ProQuest 5000 International, ProQuest CentralPublisher website
As the journal's website lists them, not checked against each database; for Web of Science editions the records above apply.
Editions, and major and minor categories, are shown separately and never merged into one zone; check which edition your institution uses before you submit or report.
Metrics
Impact metrics and publication volume
Impact
- CiteScore 2026-06
- 8.4LetPub ·
- CiteScore (publisher) 2025
- 8.4Publisher website ·
- SJR 2026-06
- 0.71LetPub ·
- SJR (publisher) 2025
- 0.71Publisher website ·
- SNIP 2026-06
- 1.5LetPub ·
- SNIP (publisher) 2025
- 1.5Publisher website ·
- h-index
- 48OpenAlex ·
- i10-index
- 234OpenAlex ·
- 2-year mean citedness
- 4.11OpenAlex ·
- Share of gold OA articles
- 0%LetPub ·
Volume
- Downloads per year (publisher)
- 42,000Publisher website ·
Articles by year OpenAlex count · 413 in total · the current year is incomplete
| Year | Articles | Open access | Citations |
|---|---|---|---|
| 2026 | 1 | 0 | 484 |
| 2025 | 21 | 4 | 821 |
| 2024 | 16 | 1 | 1,076 |
| 2023 | 19 | 3 | 1,167 |
| 2022 | 7 | 1 | 982 |
| 2021 | 7 | 4 | 835 |
Sources count differently and were observed at different times, so each source's own value is kept; "publisher" marks figures from the journal's website.
Review & acceptance
Review time and acceptance
Publisher-reported review time from the journal's website
133 daysfirst decision after review
The publisher's own definition applies; dates from this journal's articles in the last 24 months are not available yet, so the publisher's figure is used.
Figures by source
- Acceptance rate (publisher)
- 9%Publisher website ·
- Submission to first decision
- 25 daysPublisher website ·
- First decision after review
- 133 daysPublisher website ·
- Peer review
- Double anonymous peer reviewPublisher website
Community reports come from authors' own submissions (confidence 0.5) and are not a promise from the journal; for publisher figures, the journal's own definitions apply.
Fees & open access
APC and open-access policy
Subscription journalLetPub
A subscription journal: articles are read by subscription or purchase, and authors usually pay no publication charge.
| Source | APC | Fee waiver | License | Observed |
|---|---|---|---|---|
| Publisher website | Yes, amount not published | — | — |
The journal's website is authoritative for fees; sources were observed at different times and each keeps its own value, without averaging.
Submission
Article types and submission policies (journal website)
Policy excerpts from the journal's websiteOpen access, Peer review
- Open access Open access
Journal of Relationship Marketing is a hybrid open access journal that is part of the Taylor & Francis Open Select publishing program, giving you the option to publish open access. Publishing open access means that your article will be free to access online immediately on publication, increasing the visibility, readership, and impact of your research. Why choose open access? Increase the discovera…
Source ↗Publisher website ·- Peer review
Peer review policy: initial editor screening and anonymous refereeing by a minimum of two independent anonymous referees. Model summary
All research articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous refereeing by a minimum of two, independent anonymous referees.
Source ↗Publisher website ·
Excerpts are quoted from the journal's website; "model summary" lines are written by Workers AI and checked against the text. The journal's website is authoritative.
Profile
Publication details and official links
- Publisher
- Taylor & Francis
- ISSN
- 1533-2667
- Electronic ISSN
- 1533-2675
- Latest issue on the website
- Volume 25, Issue 3 (2026)
- Official links
- Journal homepage ↗LetPub
- Submission system ↗Publisher website
- Special issues ↗Publisher website
FAQ
Frequently asked questions about Journal of Relationship Marketing
How long does peer review take at Journal of Relationship Marketing?
The publisher reports about 133 days (first decision after review); the journal's website gives an acceptance rate of 9%. Article statistics cover accepted papers only, publisher figures follow the journal's own definitions, and community reports come from authors' own submissions; none is a promise from the journal.
Which databases index Journal of Relationship Marketing?
According to LetPub and DOAJ records, Journal of Relationship Marketing is indexed in Scopus.
Is Journal of Relationship Marketing open access, and what is the APC?
Journal of Relationship Marketing is a subscription journal. APC charged, amount not published.
Sources and updates
The facts on this page come from LetPub, Publisher website, OpenAlex; every figure is tagged with its source and the date it was observed, and conflicting values are kept per source. LetPub source page: view ↗ (archived 2026-08-26). Last updated: .